Boakai-Koung Government Launches Performance, Management and Compliance System To Champion New Era of Public Accountability
June 18, 2025
By Feeme Wantee
The Government has announced the Performance, Management and Compliance System (PMCS) a framework designed to monitor, evaluate, and enhance institutional accountability across government agencies.
The declaration was made at the Ministry of Information, Cultural Affairs and Tourism regular press briefing on Tuesday, June 17, 2025, by the Director General of the President’s Cabinet Nathaniel Kwabo.
According to Kwabo, Liberia’s public service has entered a transformative era, where performance is defining government’s operations and not promises leading efforts to realign national governance with President Joseph Boakai’s ambitious ARREST agenda.
In his declaration at the Ministry of Information, Cultural Affairs and Tourism regular press briefing, Kwabo announced the launch of the Performance Management and Compliance System (PMCS) noting that it is framework designed to monitor, evaluate, and enhance institutional accountability across government agencies in Liberia “The era of business as usual in Liberia’s governance is over, we are moving from promises to performance, and from intentions to impact,” Kwabo stated.
The PMCS aimed at dismantling silos within public institutions replacing them with transparency, measurability, and clear service delivery outcomes.
According to Kwabo, between October 2024 and March 2025, a pilot phase of the PMCS engaged 90 government institutions in a groundbreaking evaluation process and each was assessed based on Service Delivery Charter Development (20%) Public Dissemination of Services (20%) Strengthening Internal Systems (50%) Performance Reporting (10%)
He said the standout innovation was the Service Delivery Charter, requiring institutions to publicly define the services they offer, including delivery timelines, fees, and procedures.
He said the initiative is meant to explain government processes for ordinary citizens. “The public deserves clarity. If you’re renewing a driver’s license or registering a vehicle, you should know what to expect and when,” Kwabo emphasized.
He noted that out of the 90 participants, 13 institutions exceeded expectations, earning public recognition for excellence in transparency and service delivery. “Recognition motivates excellence,” said Kwabo. “It’s about setting examples showcasing those who go beyond the minimum, so others are encouraged to do the same.”
He said the 2025 cycle will assess institutions across five strategic performance areas in alignment with the ARREST Agenda Implementation of Service Delivery Charters Institutional resource mobilization Strengthening internal systems Reporting and compliance tracking.
According to him each institution will also be required to create a five-year strategic plan aligned with Liberia’s national development vision. “Every agency must know how their work fits into the bigger picture, this is not a collection of isolated efforts we are aligning for national impact,” Kwabo explained.
Acknowledging that not all institutions met the pilot’s performance benchmarks, Kwabo reassured the public that the government’s focus is on improvement, not punishment.
He emphasized that agencies that struggled will receive tailored assistance through the Presidential Performance Improvement Plan, with the Cabinet Office providing technical guidance throughout the process. “This isn’t about blame, it’s about building capacity,” Kwabo said. “We’re in this together.”
Kwabo’s vision echoes President Boakai’s demand for a public service that delivers measurable results to the people. “The President has made it clear: this is the end of business as usual. It’s time to roll up our sleeves and work.
The GOL success will be measured not by what we promise but by what we deliver.” As Liberia embarks on this results-driven transformation, the message from the top is unambiguous: accountability is no longer optional which is the foundation of governance.
