LTA Imposes 4 Million Liberian Dollars Fines On Orange Liberia for Giving Customer’s SIM Card to Third-party Without Consent
May 25, 2026
Monrovia: Telecommunications Authority has Imposed a Fine of 4 Million Liberian on Orange Liberia for Giving customer’s SIM Card to a third-party Without Consent from the owner of the sim
LTA ruled against Orange Liberia after finding the company liable for the unauthorized issuance of a customer’s SIM card to a third-party, which resulted in a privacy and communications breach.
LTA says, the fine was imposed for security and communications violations
According to LTA, Ms. Zelah Johnson, Orange Liberia number stopped working in February 2024 after it was wrongfully issued to another individual without her consent.
Miss Johnson noted that the unauthorized person later gained access to her accounts linked to her sim, which she said locked her out permanently.
During an investigation, it was found that the sim card was improperly issued to the third party by Orange, in violation of company procedures and Orange license conditions.
According to LTA , Orange Liberia failed to adequately protect customer information and violated provisions of the Telecommunications Act of 2007 related to customer confidentiality, data protection, and unauthorized access to telecommunications systems.
As part of the ruling, the LTA ordered Orange Liberia to disclose the identities of the employee involved and the person who obtained the SIM card.
The Telecommunications Authority reaffirmed its commitment to protecting telecommunications consumers and warned that service providers and all actors in the sector will be held accountable for actions that compromise customer privacy and security.
